Return Policy

Last Updated Sep. 4th 2023

Thank you for your pruchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for mor information on our return policy.

Regular Returns

All returns must be postmarketed within thirty (30) days of the date which it was delivered. All returned item must be in unused & unpacked condition.

* : Return accepts within 30 calendar days from the date which was delivered.

Return Process

To return item(s), place the item securely in its original packagin, and mail your return to the following address:.

jujutown LLC
Attn : Return Dept.
RMA : Your Order Number
Customer responsible for return shipping cost


Damaged Return
Important : please do not return without authorization

If customer received any damaged products, please following the step below :.

1. Please take a photo and email (info@jujutown.com) us.
2. Once it is approved, customer will get a replacement or full refund.
* : All Damaged Claim must filed within 5 business days from the date which was delivered.


Refunds

After receiving your return and inspecting the condition of your item. we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refund may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Return Charges
1. Original Shipping cost is non-refundable
2. 25% of restocking fee may apply

Exceptions

Special order products cannot be returned unless the cases are met below :
1. Damaged products
2. Different products.

Questions

If you have any questions concerning our return policy, please conact us at :
Email : info@jujutown.com